FAQ

How do I purchase a course?
We offer training courses and bundles. Training Courses On our website, training courses can found in the "Training courses" menu at the t...
Tue, 26 Mar, 2024 at 4:25 PM
How do I upgrade to a bundle?
Login at the top right hand corner on the homepage and go to My Purchases using the navigation bar at the top of the page Click on Upgrade for the co...
Tue, 26 Mar, 2024 at 4:26 PM
How do I add a learner to my group?
If you manage the training for other users, you can add them to your account. Doing so will allow you to assign them training, view their certificates, ...
Tue, 26 Mar, 2024 at 4:26 PM
Can I set up subgroups within my training group?
Yes, any number of groups can be created for your learners. Visit the My Learners page and find the user you would like to place into a group and click...
Tue, 26 Mar, 2024 at 4:26 PM
How do I find a copy of my VAT receipt?
Sign in Click on your name (towards the top right hand side of the screen) and select "sales invoices" from the drop down menu Click on ...
Tue, 26 Mar, 2024 at 4:26 PM
How do I create a report of my learners progress?
We offer full reports listing the progress of all your learners for the courses they are assigned. To access, log in and navigate to the My Learners pag...
Tue, 26 Mar, 2024 at 4:27 PM
Can I change my username?
Once a username is assigned to an account, it cannot be changed. However, a username is only used to log into an account. If your name or email address ...
Tue, 26 Mar, 2024 at 4:27 PM
Can I add a group of people to my account?
Yes, you can add as many users as you need to your account. Adding learners individually: Log in to your account and navigate to My Learners: ...
Tue, 26 Mar, 2024 at 4:28 PM
Can I amend a spelling mistake on the name on the certificate?
Once the training is complete names and spellings cannot be amended, it is important that before beginning training you check that the spellings and user na...
Tue, 26 Mar, 2024 at 4:28 PM
Can I delete a learner?
You cannot delete a learner from the system as it is important that should you ever be required to prove health and safety compliance training was completed...
Tue, 26 Mar, 2024 at 4:47 PM