FAQ

How do I purchase a course?
We offer training courses and bundles. Training courses can found in the "Training courses" menu at the top of the screen: Clicking on t...
Sun, 6 Dec, 2020 at 10:04 AM
How do I upgrade to a bundle?
Go to www.commodious.co.uk Login Top right hand corner on the homepage My Purchases Upgrade Select the bundle you want to upgrade to Select the courses...
Wed, 17 Jun, 2020 at 5:02 PM
How do I add a learner to my group?
If you manage the training for other users, you can add them to your account. Doing so will allow you to assign them training, view their certificates, ...
Sun, 6 Dec, 2020 at 9:46 AM
Can I set up subgroups within my training group?
Yes, to setup a subgroup first visit the My Learners page and find the user you would like to place into a group and click the Edit button. If you wan...
Sat, 12 Dec, 2020 at 6:10 PM
How do I find a copy of my VAT receipt?
Sign in Click on your name (towards the top right hand side of the screen) Select 'sales invoices' Click on the relevant invoice number (listed...
Wed, 17 Jun, 2020 at 5:03 PM
How do I create a report of my learners progress?
We offer full reports listing the progress of all your learners for the courses they are assigned. To access, navigate to the My Learners page: https:/...
Thu, 14 Jan, 2021 at 9:56 PM
Can I change my username?
Once a username is assigned to an account it CANNOT be changed.  If an account has not been accessed and all of the learners training has not been start...
Wed, 17 Jun, 2020 at 5:04 PM
Can I add a group of people to my account?
Yes, you can add as many users as you need to your account. To add learners individually: Purchase required training Go through purchasing process ...
Wed, 17 Jun, 2020 at 5:08 PM
Can I amend a spelling mistake on the name on the certificate?
Once the training is complete names and spellings cannot be amended, it is important that before beginning training you check that the spellings and user na...
Wed, 17 Jun, 2020 at 5:08 PM
Can I delete a learner?
You cannot delete a learner from the system as it is important that should you ever be required to prove health and safety compliance training was completed...
Sun, 6 Dec, 2020 at 11:07 AM